Project Overview
Multi-tenant AI customer support platform using Azure OpenAI GPT-4 with RAG over company knowledge bases.
The Challenge
The client needed a robust, scalable solution for neuraldesk ai customer support platform. Existing tools were fragmented or lacked the customisation needed to support their growing business requirements.
Our Solution
Omni Stack delivered a tailored solution using Azure OpenAI, Azure AI Search, Blazor to address every requirement. We followed an agile delivery model with weekly client reviews, ensuring the final product exceeded expectations.
Key Features
- Custom business logic implementation
- Third-party API integrations
- Real-time data processing and analytics
- Responsive, accessible user interface
- Automated testing and CI/CD pipeline
Our Responsibilities
- Solution architecture and technical leadership
- Full-stack development and implementation
- Database design and query optimisation
- Cloud deployment and DevOps automation
- Ongoing maintenance and support
Results & Impact
The solution was delivered on schedule and within budget. The client reported significant improvements in operational efficiency, user satisfaction, and business scalability.