Project Overview
Managing restaurant reservations is complex—juggling online bookings, walk-ins, staff reservations, and real-time floor availability simultaneously. RITHM is a centralised Blazor Server application built to solve exactly this challenge at scale.
The Challenge
Restaurant operators were managing reservations across multiple disconnected systems—phone, email, and paper—leading to overbooking, poor guest experiences, and lost revenue. They needed a unified, real-time solution that staff could operate from any device on the floor.
Our Solution
We built RITHM as a Blazor Server application on .NET 8, leveraging SignalR for real-time floor plan updates and reservation notifications. A proprietary scheduling algorithm intelligently allocates tables based on party size, duration, and section preferences. HighCharts provides management with live and historical analytics dashboards.
Key Features
- Global user and restaurant administration with role-based access
- Interactive drag-and-drop floor plan configuration
- Real-time reservation and waitlist management via SignalR
- HighCharts-based analytics and reporting dashboards
- Guest management with detailed activity tracking and preferences
- Walk-in, online, and phone reservation unification
Our Responsibilities
- Developed core reservation modules using Blazor Server and Entity Framework Core
- Integrated real-time updates via SignalR for live floor and reservation views
- Designed interactive dashboards using HighCharts
- Collaborated with QA and BA teams in Agile sprints
- Participated in code reviews, unit testing, and production deployment
Results & Impact
RITHM reduced reservation errors by 85%, eliminated double-bookings, and improved table turnover by 23%. The client reported a significant improvement in guest satisfaction scores and staff efficiency across all locations.